Some modems that Comcast gives to Business Class customers have both Firewall Protection and Gateway Smart Packet Detection enabled. The strange thing with Comcast is that other Internet traffic will be completely unaffected even when email isn’t syncing, making this a tricky problem to spot. One of the first inquiries I make, if those two actions don’t solve the issue, is to check if the local ISP is Comcast. You can also try using a different browser.
If you see “Server is unavailable,” clear the browser cache, make sure you are connected to the web, and try to log in to OWA again. If you see “Login or password incorrect”, contact your administrator to reset your password and help you check that you have the right one set in Outlook. If you cannot log in to OWA, you may see a couple of different error messages that will require a couple more steps to fix: Then you can open it and your new password will be remembered. If you can log into OWA, then you’ll want to go back and close the Outlook app. Trying logging in to the Outlook Web App at Was your password changed recently? If Outlook is set to remember your password it may not have prompted you to enter your new one yet, or perhaps the window prompting you is buried deep behind other windows. I’ll start off with the easy ones first.įirst, check your Work Offline setting in Outlook to see if that’s turned on by mistake. Or, sometimes, you might see a status of “Trying to connect…” or “Disconnected status”.Īt Intermedia we have a few standard procedures which often resolve these issues. Here’s the scenario: You open your Outlook mail app, and the Outlook status bar is showing “Connected to Microsoft Exchange” or “Connected”, but your mailbox doesn’t appear to be syncing properly. What to do when mail takes a long time to send or just isn’t coming in Here are some things to try to resolve the problem. They don’t happen often, but they can be frustrating when they do occur. 
In this installment of our Quick Tips series, Phill Lewis discusses ways to resolve Outlook connectivity issues. Each installment of our series will tackle a different topic, from troubleshooting a issue to discovering helpful features and functionality that can make your work life easier. Introducing Quick Tips: helpful tips from our Support and Product experts for getting the most out of your cloud services.
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